We are grateful that you have decided to use BI-CHIGGY LOGISTICS LIMITED for your shipping requirements. In our Shipping Policy, we detail the specifics of how we handle shipping, beginning with the placement of an order and ending with its delivery. We would appreciate it if you could take a moment to become acquainted with our procedures, and if you have any questions or concerns, please do not hesitate to get in touch with us at chigozieobih829@gmail.com.  

1.   The Processing of Orders:

 Please be assured that we will give you a confirmation email acknowledging the specifics of your request as soon as we have received your shipping order. To ensure that the information that has been provided is accurate and comprehensive, our staff will do verification.  

2.   Alternatives To Shipping:  

Every order can be shipped using the standard delivery method, which is available for all orders. During the order confirmation process, you will be supplied with an estimate of the delivery time. Our express shipping options allow for speedier delivery timeframes, and they are available for shipments that are considered to be urgent. Possible additional fees may be incurred.  

3.   The price of shipping:  

When you place an order, you will be provided with information regarding our shipping prices, which are transparent and will be disclosed clearly and concisely. Several elements can influence shipping charges, including the destination, weight, dimensions, and shipment speed. Shipping rates might change depending on these factors.  

4.   Information About the Tracking:  

You will be provided with a tracking number after your product has been shipped out. This feature is known as real-time tracking. You will be able to keep track of your shipment in real time thanks to this.  

– Notifications for Tracking: You will receive periodic updates that will keep you informed about the current status of your shipment.

 5. The Times of Delivery:  

Please note that the estimated delivery times will be presented to you based on the shipping option that you have chosen and the destination. While we make every effort to ensure that our deliveries are made on schedule, there is always the possibility that delays will occur due to external factors such as customs clearance and unanticipated events. Please know that we value your comprehension.  

6. International Shipping:

Customs charges and taxes may be applicable for shipments that are sent internationally. In this case, the additional charges are the responsibility of the customers. 

Conformity with Regulations: We adhere to the regulations that govern international shipping and make every effort to ensure that the process of clearing customs goes as smoothly as possible. 

7. Multiple Shipments: 

Suppose your order requires delivery to numerous addresses. In that case, additional charges may be applied, and separate tracking information will be supplied for each shipment regardless of the number of addresses that are being shipped.

 8. Shipping Partners: 

We engage with reputed shipping partners to ensure the secure and efficient transit of your goods. There are instances in which third-party shipping companies might be involved. In spite of this, BI-CHIGGY LOGISTICS LIMITED continues to be accountable for the entirety of the packing and shipping procedure.

 9. Damaged or Lost Shipments: 

• Reporting Issues: In the extremely unlikely case that a shipment is injured or lost, please get in touch with us as soon as possible at the following email address: chigozieobih829@gmail.com.
• Investigation and Resolution: We will immediately begin an investigation and strive toward finding a solution to the problem as soon as possible.  

10. Returns and refunds 

Please refer to our return policy for a detailed explanation of the terms and circumstances that govern the acceptance of returns. I would appreciate it if you could refer to our separate Return Policy for more information. The procedure for processing returns will be carried out in accordance with our Refund Policy, if applicable.  

11. Communication While the Ship is in Transit:  

Our customer support team is available to resolve any questions or problems that may be related to the shipment. We can be reached at the following email address: chigozieobih829@gmail.com.  

12. Notification of Changes:

Any modifications that are made to our Shipping Policy will be brought to your attention through our website. Would you kindly evaluate this policy on a regular basis?  

There is a communication channel that: To receive support, clarifications, or inquiries, please send an email to the following address: chigozieobih829@gmail.com.  

You acknowledge that you have read and agree to the terms and conditions that are contained in this Shipping Policy by using our shipping services. BI-CHIGGY LOGISTICS LIMITED is grateful that you have chosen to entrust us with your shipping requirements.