At BI-CHIGGY LOGISTICS LIMITED, our return policy is made to make sure that our esteemed clients have an easy-to-understand and transparent experience. Before contacting us at chigozieobih829@gmail.com with any questions or concerns, kindly read the information below carefully.   

1.   Eligibility for Damaged Goods

Returns Items that are damaged during shipping are eligible for return. Our first goal is your satisfaction, and we will take quick action to resolve any problems. Inaccurate Products: To make sure you get the item you meant to buy, we will help with the return and replacement process if you receive an incorrect item.   

2.   Sending Out a Return Notice

Please let us know about any damage or error in the item within [number] days of receiving it to start the return process. Timely correspondence enables us to accelerate the process of resolution. Details of Contact Send us an email at chigozieobih829@gmail.com to report a problem and get permission to return an item. Kindly furnish specifics and, if feasible, pictures of the defective or mismatched item.   

3.   Refund Policies original wrapping

We ask that you return the item in its original packing to ensure safe transit. Not in Use Returning an item requires it to be in its original, unused state. This aids in ensuring a seamless return procedure.

4.   Approval of Return Authorization

We will give you detailed instructions on how to complete the return procedure as soon as your return is approved. Monitoring Data: Use a trackable delivery service and send us the tracking details for your peace of mind. This guarantees visibility at every stage of the return procedure.

5.   Return Shipping Expenses  

 Items that are broken or incorrect To demonstrate our dedication to providing excellent customer service, we will pay for the return shipping charges of any defective or inaccurate merchandise. Other Motives Return shipping expenses are the customer’s responsibility for returns that aren’t due to defective goods or wrong items.   

6.   Refund Procedure and Refund Schedule

After receiving the returned item, refunds for qualified returns will be processed within 14 days.  

Initial Mode of Payment To provide a clear and simple process, refunds will be sent to the original payment method used for the purchase.  

7.   Returns for Damaged or Inaccurate Items

We provide a simple exchange procedure for defective or mismatched items to guarantee you get the right item. Availability The availability of the commodity affects exchanges. Should the substitute item be unavailable, we will expeditiously handle a refund.  

8.   Use Our Communication Channel to Contact Us

If you have any questions or need help with returns, please contact us at chigozieobih829@gmail.com. Our team of customer service is available to assist you.  

9.   Modifications to the Return Policy   

Notification of Modifications We will announce any changes to our return policy on our website. To stay informed, we advise you to periodically examine our policy. The terms and conditions stated in this return policy are acknowledged and accepted by you by using BI-CHIGGY LOGISTICS LIMITED. As your logistics partner, we value your trust and are dedicated to making sure you have a great experience.